Privacy Policy

Tania Ross Copy

EfFECTIVE DATE: JULY 2024

1. INTRODUCTION

Welcome to Tania Ross Copy. I am committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how I collect, use, and protect your information that I collect from you as a customer (“you” or “your”). It provides information on what data I collect, why I collect the data, how it is used and the lawful basis on which your personal data is processed, and what your rights are under the applicable data protection and privacy laws, including the General Data Protection Regulation (“GDPR”).

2. INFORMATION I COLLECT

I collect and process the following personal information provided from you in the course of your initial enquiry, throughout the formation, operation and conclusion of our business contract to provide copywriting services. This information is collected through my website contact form or landing page, via client meetings via telephone, virtually and via email.

  • Name
  • Email address and website
  • Phone number
  • Business details
  • Social media accounts
  • Payment Information: Details about your credit/debit card and bank account information provided by you to our payment service providers, that we require for the purpose of processing payment for my services.
  • Other information: Personal details you choose yo give when corresponding with me by phone, online calls or email.

3. HOW I USE YOUR INFORMATION

I use the collected personal information for the following purposes:

  • To send newsletters and updates about my business
  • To respond to inquiries and provide customer support
  • Personal data will be processed in order to perform my contract with you, fulfil legal obligations and for legitimate interests, as described below.
  • To provide you with my services and to create and deliver the services you have requested and contact you regarding the use of the services. Such is is necessary to respond or implement your request and for the performance of the contract between you and TaniaRossCopy.
  • As necessary for certain legitimate business interests which include the following:
    • Where I am asked to deal with any enquires or complaints you make
    • To provide postal communications which I believe may be of interest to you
    • If you ask me to delete your data or to be removed from my marketing lists and I am required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing; and
    • To (a) comply with legal obligations, (b) respond to requests from competent authorities, (c ) protection my operations; (d) protect my rights, safety or property, and/or that of our affiliated businesses, you or others, and (e) enforce or defend legal rights, or prevent damage.

4. DISCLOSURE OF YOUR INFORMATION

I share your personal data with third parties in the following situations:

  • Service Providers: I sometimes engage selected third parties who act on my behalf to support my operations, such as (i) card processing or payment services (see the section below headed “Payment Information”), (ii) IT suppliers and contractors (e.g. data hosting providers or delivery partners) as necessary to provide IT support and enable me to provide goods/services, and (iii) providers of specialist services, including web design or printing. Pursuant to my instructions, these parties may access, process or store your personal data in the course of performing their duties to me and solely in order to perform the services I have hired them to provide.
  • Administrative and Legal Reasons: if I need to disclose your personal data (i) to comply with a legal obligation and/or judicial or regulatory proceedings, a court order or other legal process. (ii) to enforce my Terms & Conditions or other applicable contract terms that you are subject to; (iii) to protect me, my members or contractors against loss or damage. This may include (without limit) exchanging information with the police, courts or law enforcement organisations.

5. COOKIES AND TRACKING TECHNOLOGIES

I use cookies and similar tracking technologies to:

  • Conduct website analytics
  • Personalize content

Cookies help me understand how you use my website and improve your experience. You can set your browser to refuse cookies, but some parts of my website may not function properly without them.

6. YOUR RIGHTS

You have the right to:

  • Request to unsubscribe from my communications at any time by following the unsubscribe link in any email or by contacting me directly.

7. DATA SECURITY

I implement a variety of security measures to maintain the safety of your personal information. Your data is protected with encryption and password-protected files/accounts to prevent unauthorized access.

8. DATA RETENTION

I retain your personal information for as long as necessary to fulfill the purposes I collected it for, including any legal, accounting, or reporting requirements.

9. DATA PROTECTION

Right to lodge a complaint with the data protection authority: If you have a concern about my privacy practices, including the way I handled your personal data, you can report it to the UK data protection authority (the Information Commissioner’s Office or ICO) using the following link. https://ico.org.uk/make-a-complaint

If you wish to exercise any of these rights please contact me as described in the “Contact” section below. I may also need to ask you for further information to verify your identity before I can respond to any request.

10. THIRD-PARTY LINKS

My website may contain links to third-party websites. I am not responsible for the privacy practices of these websites. I encourage you to read the privacy policies of any linked sites you visit.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or my data practices, please contact me at:

  • Email: hello@taniarosscopy.co.uk

12. CHANGES TO THIS PRIVACY POLICY

I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. I encourage you to review this Privacy Policy periodically to stay informed about how I am protecting your information.